Refund policy
60-Day Money-Back Guarantee
We want you to love your MaskVerse order. If you're not happy, you can request a return within 60 days of delivery for a full refund of the product price.
- Items must be returned in their original condition, with tags if possible.
- To start a return, contact us through our Contact page with your order number.
- Once we receive and inspect your return, your refund is issued to your original payment method within 5-10 business days.
- Damaged or defective items are replaced or refunded at no cost to you. Please send us a photo within 7 days of delivery.
Gifts and free items included with an order are not refundable on their own.